LG U Plus’ CSC expands the service by employing cutting edge digital technologies.

After the overhaul of its customer service sector, LG U Plus ranked top at the Customer Satisfaction Survey by Korea Communications Commission with better customer handling performance and real time application of digital devices. Actually, LG U Plus has been engaged in the campaign to expedite the processes of customer handling by simplifying the ARS messages, revising the call center manuals, and text messaging the requested information.

LG U Plus has been particularly aggressive in adopting the real time digital technologies such as text messaging. Now the customer service rep can simply text what kinds of paperwork would be needed at where to the customers and it turns out it saves more than 10% of the time customers would normally spend on the phone. As if this real time text messaging was not enough, LG U Plus installed Multi-consulting service where customers could get both wireless real time services via IPTV, smart phones, and computers.  

Furthermore, the Remote Smartphone Service started back in October last year is offering a very different long distance help to smartphone novices. Once a mobile application is installed as explained by a call center rep, LG U Plus staff will walk them through how to use some of the most popular features of smartphones by showing it on the phone display or remotely controlling the smartphones.

Han Yang-hee, Managing Director at LG U Plus’ CSC, said the Customer Service Center (CSC) at LG U Plus will not be complacent with simply offering differentiated services, but will continue evolving to create better consumer value.

Jeansun Kim (pess@whowired.com)