Telehealth platforms have certainly changed the way we gain access to healthcare as customers. There are many great benefits to using telehealth, but it does come with its security risks.
These security risks are something that needs to be addressed and mitigated as much as possible to avoid any negative fallout. With that being said, here are some of the payment security risks that telehealth platforms don’t talk enough about.
The benefits of telehealth platforms for patients
Before we dive into the security risks, what are the benefits that patients gain from telehealth platforms?
Convenience and access
There’s a lot of convenience gained by patients who have access to telehealth platforms. They can save time by attending appointments from the comfort of their own home, office or even when out traveling.
There’s geographic flexibility and reduced barriers that would otherwise make it difficult for the patient to reach their appointment.
Health and continuity of care
With virtual visits available, it helps to avoid the risk of catching or spreading infections when in waiting rooms. There’s an enhanced privacy that comes with patients discussing sensitive medical issues in a more private setting.
It can also help with increased patient engagement who would have otherwise not adhered to the treatment plans given.
Cost and efficiency
There are a lot of benefits when it comes to the cost and efficiency of telehealth platforms. Lower costs mean patients can save money on travel expenses, time off work, and parking. There’s improved efficiency where telehealth speeds up a lot of treatment decisions and reduces potential emergency department wait times, too.
What payment risks are present on telehealth platforms
There are a multitude of payment risks present on telehealth platforms that are useful to be informed about. Let’s take a look at some of the undiscussed or under-emphasized payment security risks present.
Third-party plugin and gateway misconfigurations
Telehealth providers will often rely on third-party payment processors or plugins. If these are outdated or improperly configured and not designed with adequate security controls, then this can create significant entry points for attackers to gain access to highly sensitive data.
Insecure algorithms and unproven security protocols
Some platforms will often use outdated or insecure encryption algorithms and security protocols. These can often reveal private data and lead to various attacks if not protected. Using the right telemedicine merchant account is therefore crucial.
Insufficient provider training and awareness
A major gap that exists within telehealth is the lack of formal security training for healthcare professionals. Many providers have insufficient awareness when it comes to the best practices of cybersecurity. This can lead to potential and accidental compromises of patient information as a result.
Patient education gaps
The patients’ limited understanding of security can often lead to unintentional breaches. For example, revealing personal details in non-private settings during a virtual consultation.
Vulnerabilities in connected devices
With the increasing use of remote monitoring tools in operation, from wearable devices to insulin pumps, all present new risks. Data transmissions from these devices will often be intercepted and even shared with third-party advertisers without the required protection.
Data availability risk
While there’s a lot of focus on data confidentiality nowadays, the availability of data is often one that’s overlooked. An attack can often limit the system and be critical for patients who need constant monitoring. As a result, this can lead to a potential denial of service or serious health implications.
Tips to keep telehealth platforms secure in the future
If you’re looking to keep telehealth platforms secure in the future, then here are some helpful tips to know.
Technical security measures
There are a number of technical security measures to cover to keep these platforms secure.
Robust data security and encryption, for example, should be implemented to ensure data transmitted during a session is kept secure.
Multi-factor authentication is helpful for all users to prevent unauthorized access to systems, as well as sensitive patient information.
Network security is something that should be reinforced. Implementing firewalls, for example, as well as intrusion detection and prevention systems, is also helpful to implement. It all ensures a strong defense system against cyberattacks.
Having secure medical devices is important, which is why maintaining a detailed inventory of all connected medical devices is important. Ensure regular patching and updates are implemented.
Education and Awareness
In order to keep telehealth platforms in good shape, they rely on continuous education and awareness. Providing ongoing security awareness training for all staff is key. From data handling best practices to proper incident response protocols, and recognizing phishing attempts.
Patients need clear information about the security and privacy practices of the platform so that they, too, are using it correctly. Improving digital literacy by addressing these barriers for both providers and patients helps to ensure technology is used correctly and securely.
Policy and Compliance Framework
It’s important to look at policies and compliance frameworks to ensure that strict adherence is being met with these platforms. For example, relevant data privacy and protection laws like HIPAA in the US must be adhered to.
Comprehensive policies and procedures will require updates and development as times change and security policies advance. From data access to incident management and staff sanctions for any policy violations that are caused.
Vetting third-party vendors is important for risk management purposes. It’s to ensure all vendors meet the stringent security standards set. There should be clear definitions of responsibilities regarding data protection in contracts. Emergency and response plans are also important for data breaches and system downtime.
There are plenty of security risks within telehealth platforms, but with the right efforts and knowledge on how to fix these problems, they can provide a wealth of benefits for many who might not always be able to get to in-person appointments.
With that being said, use these tips to make sure payment security risks are met so that telehealth platforms may continue to thrive into future decades.
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